1.What Can i do if my projector suddenly dead and only login page seen?

Description: "I have recently purchased the mini projector HY 300Pro+ on Amazon. All of a sudden it stops working and the only thing I see is "SMART PROJECTOR" upon turning it on. It won't do anything else."

*******Solition*******:

  • 1. Prepare an empty U-Disk (minimum 1GB),
  • 2. decompress the document;3.Unzipdate document, put it in the U disk, the U disk format is FAT32;
  • 3.Insert the U disk into the device and then connect to the power cord.
    After a few seconds, the indicator will change from red to blue.Then projected the progress bar that is flashing the machine, and there will be a prompt after the progress bar is loaded.
  • 4.Unplug the power cord and U disk. U disk flashing
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2. What can i do if i cannot open Netflix/Disney or other Apps via my projector?

Description:" Before i can use the Apps, but suddenly i cannot even open it."

********Solution********

(Because such Apps like Netflix...are recently updated. So we have to delete the App and re-install)

The steps are as follows:

1. Make sure you already update the system (needs to connect to wifi). Go to Home Page - Settings to check if you have new version to update.

2. After the update, please go to APP store to redownload Netflix/Disney again

3. If the above still doesn't work, select the app and press OK button for a long time to uninstall the apps and then open Appstore to install it again.

5. Note that after the last software update, need to use the mouse in remote to control the Netflix.

6. If it still doesn't work, the customer can Factory Reset the projector, then follow the above steps.Thank you.

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